SHREE L. R. TIWARI DEGREE COLLEGE OF ARTS, COMMERCE & SCIENCE

Grievance And Counselling Cell

As per the university norms and requirements, every college needs to have a Counselling and Grievance Cell formed for solving the issue raised by the students and the requirement of counselling as per the problems faced.

Grievance Cell

The function of the Cell is to look into the complaints lodged by any student and judge its merit. The Grievance Cell is also empowered to look into matters of harassment. Anyone with a genuine grievance may approach the department members in person, or in consultation with the officer in-charge of Students’ Grievance Cell. In case the person is unwilling to appear in self, grievances may be dropped in writing at the letterbox/ suggestion box of the Grievance Cell at the Administrative Block.

Objective

The objective of the Grievance Cell is to develop a responsive and accountable attitude among all the stakeholders in order to maintain a harmonious educational atmosphere in the institute.
A Grievance Cell should be constituted for the Redressal of the problems reported by the students of the College with the following objectives:
  • Upholding the dignity of the College by ensuring a strife-free atmosphere in the College through promoting cordial student-student relationship, student-teacher relationship, etc.
  • Encouraging the students to express their grievances/ problems freely and frankly, without any fear of being victimized.
  • Suggestion/Complaint Box is installed in front of the Administrative Block in which the students, who want to remain anonymous, put their grievances in writing and their suggestions for improving the academics/administration in the College.
  • Advising students of the College to respect the right and dignity of one another and show utmost restraint and patience whenever any occasion of rift arises.
  • Advising all the students to refrain from inciting students against other students, teachers and College administration
  • Advising the staff to be affectionate to the students and not behave in a vindictive manner towards any of them for any reason.
  • Ragging in any form is strictly prohibited in and outside the institution. Any violation of ragging and disciplinary rules should be urgently brought to the notice of the Principal.

Counseling Cell

In the changing scenario, counseling cells play a vital role in an educational institution.  Education stands for an overall development of a student and thus,a counseling cell, a facilitator.

The teachers in charge of the Counseling Cell sat together and shared their thoughts about the problems faced by students and they came to a conclusion that  we need to promote the well-being of our students and empower them with life skills needed to face the challenges of this dynamic world. Each student is precious. No valuable life should be lost because of our ignorance. Let us observe and be more vigilant in dealing with students’ problems. Let us motivate the students to identify their inner strength which will enable them for their holistic development.

The College has an in-house counsellor to offer support and guidance to students in need of help. In addition to psychological support, career guidance is provided individually  to help a student focus on his/her strength and thereby plan his/her success path.

Objective

  • Enhancing mental health and creating awareness about mental health amongst students and teachers
  • Designing and executing ‘Community Development Programme’ for mutual growth
  • Developing entrepreneurship skills amongst students

Activities involved

  • Film screening
  • Visits to old age homes, animal hospitals, etc.
  • Lectures and dialog sessions

Innovative Practices

  • Appointment of Psychiatrist
  • Formation of support group of parents of children suffering from delicate mental health
  • Workshop on “Teenagers: Issues and Challenges Related to Mental Health”

Mentorship

To cope up with the growing levels of stress faced by the present generation, the College has adopted the mentorship scheme, wherein students are allotted to teachers, who work as their friend, philosopher and guide.

Support for “Slow Learners”
The college has introduced remedial classes for the weaker students. Mentor meetings and excellent teacher-learner communication that prevails in the campus helps to identify slow learners who are given informal assistance to improve their academic competence. During exams, half an hour extra time and the facility of a writer as per the University norms is provided to slow learners. Extra hours are devoted by the faculty to help them to understand the difficult modules in the syllabus.

MECHANISM FOR REDRESSAL OF GRIEVANCES OF STUDENTS and STAFF

The students are the main stakeholders in any institution imparting education, and it is our endeavour to make all efforts to ensure transparency in all the activities at different stages. Taking this spirit in consideration, the institute has decided to provide a mechanism to students for Redressal of their grievances.The Grievances may broadly include the following complaints of the aggrieved students:
  1. Academic
  2. Non-Academic
  3. Grievance related to assessment
  4. Grievance related to victimization
  5. Grievance related to attendance
  6. Grievance related to charging of fees
  7. Grievance regarding conducting of examinations
  8. Harassment by colleagues, students, the teachers, etc.
It is good to air a grievance rather than to keep it bottled up. Protection of human rights is essential for all round development of an individual’s personality. To realize the primary needs of the students and staff and secure civil liberties for everybody, a Grievance Redressal Cell has been constituted. The cell is indented to find solutions for problems like sexual harassment, any kind of physical or mental harassment, complaints regarding classroom teaching, class room management, completion of syllabus , teaching methods, etc,. If and when they arise, the Grievance Redressal Cell convenes meetings periodically and takes steps to redress the grievance.
  • If a student is not satisfied with the decision of the department committee, he/she can submit an appeal to the Institute-level Grievance Committee within a week from the date of the receipt of the reply from the department-level committee.
The convenor of the Institute-level Grievance Committee, after verifying the facts and the papers concerned and having discussion with the Chairman of the Department Committee will place the matter before the Institute-level Committee which shall either endorse the decision of the Department level committee or shall pass appropriate order in the best possible manner within a reasonable time.
  • If the student is not satisfied with the redressal offered by the Institute-level Committee and feels that his/her grievance is not redressed, he/she can submit an appeal to the Central Grievance Redressal Committee within a week from the date of receipt of decision with the relevant details.
  • While dealing with the complaint, the Committee, at all levels, will observe law of natural justice and hear the complainant and concerned people.
  • While passing an order on any Grievance at any level the relevant provisions of Act/ Regulations should be kept in mind and no such order should be passed in contradiction of the same.
  • The student will submit the application of Grievance or appeal to the Institute-level committee or Central Grievance Redressal Committee, as the case may be, through the Head of Department and Head of Institute concerned.

Scope

The cell will deal with Grievances received in writing from the students about any of the following matters:
  • Academic Matters : Related to timely issue of duplicate mark-sheets, Transfer Certificates, Conduct Certificates or other examination related matters.
  • Financial matters: Related to dues and payments for various items from the library, hostels etc.
  • Other Matters: Related to certain misgivings about conditions of sanitation, preparation of food, availability of transport, victimization by teachers etc.

Functions

The cases will be attended promptly on receipt of written grievances from the students.
  • The Cell will formally review all cases and will act according to the Management Policies.
  • The Cell will give a report to the higher authorities about the cases attended to and the number of pending cases, if any, which require direction and guidance from them.

Procedure for lodging complaint

The students may feel free to put up a grievance in writing/or in the format available in the Admin dept. and drop it in boxes.
  • The Grievance Cell will act upon those cases which have been forwarded along with the necessary documents.
  • The Grievance Cell will assure that the grievance has been properly solved in a stipulated time limit provided by the cell.

RESPONSIBILITY FOR REDRESSAL

  1. The final responsibility for grievance redressal rests with the Principal of the College.
  2. The college expects that grievance redressal be time bound and result-oriented. Every grievance is expected to be resolved within a reasonable period.
  3. The Grievance Redressal Cell of the college shall monitor status and progress of grievance redressal and shall furnish report on grievance redressal position to the Principal.

Powers

In case of any grievance, the members of the cell are empowered to resolve a problem at their level through discussion with students. In case the members fail to provide a solution, the matter is referred to the Principal for final commitment on the matter. Considering the nature and depth of the grievances, due inquiry is made by the members of the cell and through personal discussion, the matter is solved. If anybody is found to be guilty for any kind of nuisance, he/she is given punishment with due consideration with the Principal. The nature of punishment, information to the police (if a situation arises for so) and expulsion from the College will be as per the rules of the Institute.

Exclusions

The Grievance Redressal Cell shall not entertain the following issues:
  • Decisions of the Executive Council, Academic Council, Board of Studies and other administrative or academic committees constituted by the University;
  • Decisions with regard to award of scholarship, fee concessions, medals etc;
  • Decisions made by the University with regard to disciplinary matters and misconduct;
  • Decisions of the University about admissions in any courses offered by the Institute;
  • Decisions by competent authority on assessment and examination result.

Composition

The Grievance Redressal Cell of the institute has a provision of the teaching staff as its members and the Principal as the Chairman. The following staff members are in the charge of cell

Grievance & Counselling Committee

1Dr. Sanjay G. MishraChairperson
2Mrs. Saee SawantConvenor
3Ms. Dimple MakhijaMEMBER
4Mr. RambhavanMEMBER
5.Mr Nitin JadhavClerical/OS
Contact-Us
×

Hello!

Click one of our representatives below to chat on WhatsApp or send us an email to slrtdc@rahuleducation.com

× How can I help you?